Scenario+2

//I just want basic information! Why won't anyone give it to me!?//
 * Informative**

=Part A: Interactive Video= media type="youtube" key="MzzVFbgbRME" height="344" width="425" =Part B: Written Scenario=


 * So you have final decided to purchase the latest telecommunication gadget!**

You walk into a a **store** or kiosk. After the **long** //activation// or //renewal// process you have come to a **stunning** **revelation**! You now have your old beaten down but still functional cell phone and the **new** //shiny// one.

The question then becomes ** what to do with the old one? ** You decide to **recycle** the phone but is that even //possible// and if so where can I find more **information** on that? So you use you new shinny 3G phone and **search** "cell phone recycling" on the local search engine.

You get **530,000** results for **[|cell phone] [|recycling]**. (**0.17** seconds) that's a great start. After the first couple of sites it is apparent that they have **no specific information** to help you or that the //recycling// process is very **complicated**. After the next couple of pages of results it becomes clear that almost every site **requires** you to //register// by giving your name, email, address etc for them to recycle your old phone.


 * You just want to dispose your old phone in an environmentally friendly way to get rid of all the clutter and it looks impossible! **

So you have decided to **give up** the //online// search and decided to go to you **local** //electronic store//, in this case a Best Buy. You walk in and see an electronics **recycling box**. Finally you drop you old cell phone and its accessories in the recycling box and kindly ask an employee at the door **what happens to you old phone now**. He says he does not know because he has //no information on i////t//. You ask around only to find out that employees //did not know// that there was a recycling box in the first place or that **n****o one has any information on the recycling process**.


 * After all that you have come to the conclusion that it would have been easier to throw your old phone into the garbage than find a place to recycle it. **