Scenario+4

//Am I safe? Tell me what happens to my information!//
 * Security **

=**Part A: Interactive Video**=

media type="youtube" key="aQfVcND_tZE" height="344" width="425" =**Part B: Written Scenario**=

A scenario was created so that cell phone users are **aware** that it is extremely **secure** to //return//, //donate// or //upgrade// another cell phone. The //personal information// is **deleted** and the phone is **deactivated**. The user is able to **hold** onto their S//IM card// and the remainder of the information stored is **wiped out**.

In this short skit, a Rogers client is speaking to a **representative** about wanting an //upgrade// for a phone. The **representative** explains to the client that her //old// but still //functional// **cell phone** could be //donated// to **charity**. The customer feels slightly **uncomfortable** //giving away// her phone because she has **personal information** that she would not want to **reach** the //public// **domain**. The representative makes it clear that her **information** will be **erased** and the phone will be **deactivated** so that another individual could **benefit from it**.

The aspect of **security** arose as a potential scenario for this assignment because one was able to question random individuals if they were **willing** to give //away// their //cell phone//. After speaking to a **Bell customer**, the customer felt more **confident** because her cell phone did not contain a //SIM card//. As soon as the cell phone is **damaged**, **lost** or **misplaced** another individual is **not able** to //re-use// the cell phone because **Bell products contain CDMA**. On the other hand, many **Rogers** customers felt that their **information** **was not as s****ecure** because a Roger's client only needs to //change their SIM card// and the phone is //active//.

But regardless, by donating your phone, Rogers goes through a safe procedure so that your personal information is not leaked out.
 * Still feel uneasy? **